Shipping & Returns

DELIVERY

We endeavour to process orders within one working day after their receipt and take all reasonable steps to have them delivered within the time indicated in our Delivery Details. These are given below and are displayed when your order is being processed. However, we will not be under any liability to you in respect of any failure to deliver within this period or on any particular day or dates.

If for any reason an item you have ordered is out of stock we will contact you for your choice of replacement, the option to cancel the order or to arrange a later delivery to include your original chosen item.

Delivery Details: We use the services of An Post, which offers three levels of service, Standard, Express (Republic of Ireland only) and Courier. For delivery times, see www.anpost.ie

REFUND AND RETURN POLICY

We want you to be delighted with your purchases from us and offer a Guarantee on everything you buy. If your goods do not arrive in perfect condition, simply follow the instructions below. This does not affect your statutory rights under Irish law. Our Guarantee is valid providing you have complied with the following conditions:

  1. You inform us of your complaint by e-mail or telephone or letter (addressed to Shop, Glenstal Abbey, Murroe, Co. Limerick, Ireland) within 3 days of receiving your order.
  2. At our request, you agree to return the goods in question to reach us within 14 days of the date you originally received them. Any goods returned must be in the same packaging and condition as you received them. For your own protection when returning items, please use recorded delivery - retaining your receipt - since we cannot process claims until the goods are back in our possession.
  3. You pre-pay the cost of return postage and packing including recorded delivery. We will refund this cost to you providing we are satisfied that the goods were either faulty when dispatched or were damaged in transit.
We shall have no obligations or liabilities of any kind in respect of goods purchased from our websites which are returned for any other reason or where the above conditions have not been followed. In such instances, we shall have the right at our sole discretion to refuse the return if in our opinion it is not justified. Under these circumstances, the goods will be returned to you at your cost.
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